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Table of Contents

Features

Inside the Clubhouse
TaylorMade Golf’s new website is the golfer’s ultimate web hangout–and a brilliantly executed example of online community.
By Tom Dellner

The How and ROI of Click-to-Chat
Chat–leveraged correctly–can be a powerful, versatile and cost-effective tool.
By Michael Trip

Small Steps, Big Gains
While dramatic website improvemnts might currently be cost prohibitive, a number of smaller enhancements can yield surprisingly significant results.
By Ken Burke

Direct Response Marketers: Achieve Your Online Potential!
Some multichannel marketers–especially those with roots in DRTV–tend to approach their web presence with an emphasis on cost management. Instead focus on these fundamentals of online marketing to maximize web revenue.
By Bob Greenstone

Quality Score: The PPC X-Factor
Discover the power of this poorly understood paid search KPI to get more out of your PPC campaigns.
By Craig Danuloff

Column

Editor’s Perspective
The Age of Opportunity
By Tom Dellner

Online Insights
SEO
Enter Here–Welcome ot the Product Page!
By Robert Chea

Mobile
M-commerce is for Real: Three Case Studies
By Jason Taylor

Viewpoint
Making the Most of Your Search Data
By Mark Simon