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January 2010 Table of Contents

Features
Rabbi, Professor, Online Marketing Guru

Ice.com’s Pinny Gniwisch on digital marketing booms and busts, emerging opportunities in social media and the future of e-commerce.

By Tom Dellner

An Eye Toward Performane

Pay-per-performance models represent the next wave in online advertising.

By David Szetela

Todaythe Home Office, Tomorrow the World

How small business can maximize search advertising to get noticed and increase sales.

By Gill Brown

Bullish on Pre-Roll

Reports of this video advertising format’s demise are greatly exagerated.

By Caleb Hill

Online Insights
Social Media

A Thumbs-Up for Five-Star Ratings

By Sam Decker

Online Video

Creating Persuasive Video

By Timothy Hawthorne

Merchandising

Next Generation Recommendations

By Ryan Hoppe

Conversion

Live Chat: No Longer a Novelty

By Ross A. Haskell

Viewpoint

Use Display Ads to get More Out of Search

By Mark Simon

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